Securus Technologies is leading provider of criminal and civil justice technology solutions geared towards public safety, corrections, monitoring, and investigations. The firm has headquarters in Dallas, Texas, and serves over 3,450 public safety, corrections, and law enforcement agencies with over 1.2 million inmates across the North American region.
The company recently received accreditation from the Better Business Bureau (BBB) with an A+ rating. The accreditation means that Securus is committed to the following guidelines:
Build Trust—Securus has established a positive track record and commits to maintaining the same in the marketplace.
Advertise honestly—Securus adheres to the laid down standards of advertising and marketing.
Tell the Truth—Represent the products and services truthfully with complete disclosure of material items.
Be Transparent—Open identification of business location, ownership and nature.
Honor Promises—abide by all verbal representations and written agreements.
Be Responsive—Address any marketplace disputes faster, and in a professional manner.
Safeguard Privacy—Protect personal data collected against misuse and fraud.
Embody Integrity—Approach every business engagement with commitment and utmost integrity.
BBB has reached a determination that Securus Technologies meets BBB accreditation standards. These include a deliberate commitment to resolve customer complaints. The BBB accredited company pays a fee for review, monitoring and support for the bureau’s service delivery to the public.
Securus Corrects Inaccuracies Given by Global Tel Link’s (GTL)
Richard A. Smith, the Chief Executive Officer of Securus Technologies, defended the firm from heinous attacks by GTL on their press release. In his reactions, he views the allegations as illogical given the Securus unquestionable superiority in technology coupled with a far more extensive patent portfolio.
Richard affirms that he would be excited to reinstitute his technology bake-off challenge with the GTL anytime. The multiple press releases that warrant lots of clarifications and corrections are of no sense. He says that GTL has been totally silent on his technology challenge.